Privacy Policy

Effective Date: Aug 19, 2026

This Privacy Policy describes how Velaam ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from https://velaam.com. We are committed to protecting your privacy and handling your personal information in accordance with applicable United States data protection laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable state privacy laws.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you use our website or services:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number

Order and Payment Information

  • Purchase details
  • Transaction information
  • Delivery preferences

Payment information is processed securely through third-party payment providers. We do not store full payment details on our servers.

Account Information If you create an account, we may collect login credentials and account preferences.

Website Usage Information We may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website

This information helps us improve website performance and customer experience.

How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Managing payments and deliveries
  • Communicating order updates and customer service responses
  • Improving website functionality and performance
  • Preventing fraud and maintaining website security
  • Sending marketing communications where you have provided consent

We only process personal data where we have a lawful basis to do so under applicable data protection law.

Marketing Communications

If you choose to receive marketing communications from us, we may send you updates about products, offers, or promotions. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and personalize your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Maintain shopping cart functionality
  • Analyze website usage and performance

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

  • Payment processing providers
  • Delivery and logistics partners
  • Website hosting providers
  • Analytics and fraud prevention services

These third parties are only provided with the information necessary to perform their services and are required to protect your information.

We may also disclose information where required by law or to protect our legal rights.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory requirements.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Know what personal data we collect, use, and disclose about you
  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of the sale or sharing of your personal data (we do not sell personal information)
  • Opt out of certain targeted advertising or profiling activities
  • Withdraw consent for marketing communications
  • Request a copy or transfer of your data where applicable

We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling certain requests.

California residents may also lodge a complaint with the California Attorney General's Office if they believe their data protection rights have been violated. Website: https://oag.ca.gov/privacy

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, or loss. However, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or operational requirements. Updated versions will be posted on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Store Name: Velaam
Address: 201 Sharpstown Center, Houston, TX 77036, United States
Opening Hours (Eastern Standard Time):

  • Monday – Friday: 8:00 AM – 5:00 PM
  • Saturday & Sunday: Closed

Response Time: We reply within 24 hours on business days (Mon-Fri)
Phone: +1 (713) 292-6006
Email: help@velaam.com