Payment policy

Effective Date: Aug 19, 2026

At Velaam, protecting your payment information is a top priority. Payments are securely processed through Stripe, which employs industry-standard security protocols, encryption technologies, and fraud prevention systems to protect your financial information throughout the payment process. Sensitive payment data is handled directly by Stripe and is not stored on our systems.

Secure Transactions

All payments made on our platform are securely processed through Stripe, using encrypted connections and advanced security technologies. Stripe employs industry-standard SSL encryption and fraud protection measures to help safeguard sensitive information, including payment details and billing information, from unauthorized access during the checkout process.

PCI Compliance

We are fully compliant with PCI DSS protocols, which define robust measures for managing, processing, and safeguarding your payment data. Our systems are routinely monitored and updated to maintain strong security measures aligned with current industry standards.

Secure Payments & Wallets

We offer secure and trusted payment options to ensure a smooth and reliable checkout experience.

Payment Gateways

Payments are processed securely through Stripe, with enhanced protection against fraud and unauthorized transactions.

Accepted Payment Methods

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • Visa

Safe & Trusted Checkout

  • SSL encrypted transactions
  • PCI-compliant payment gateways
  • Secure checkout technology
  • Fraud prevention and payment verification systems
  • Fast and reliable payment processing

Your payment information is encrypted and securely processed. We do not store complete payment details on our servers.

Order Confirmation

Upon completing your transaction, you will receive an automatic confirmation email containing your order summary, billing details, and a unique order reference number. This confirmation serves as your purchase receipt and can be used for future support inquiries.

Payment Authorization

Authorization of your payment is initiated immediately after the order is placed. This process verifies your selected payment method before order fulfilment begins. If there are any authorization issues or inconsistencies, we may contact you to confirm or update your payment information.

Failed Transactions

If your credit/debit card transaction is unsuccessful, please verify that your card information is correct and that your selected payment method has sufficient funds available. You may also want to check for any account limitations or security restrictions. If the issue persists reach out to your card issuer or contact our customer support team for further assistance.

Currency

All prices displayed on Velaam are listed in United States Dollars (USD $) unless otherwise stated. Customers purchasing from outside the United States may incur additional currency conversion fees or foreign exchange charges imposed by their payment provider or bank.

Refund Policy

For detailed information regarding returns and refunds, please review our Refund Policy page. Approved refunds will be processed according to the original payment method used during checkout.

Refund Processing

All approved refunds will be processed through Stripe, and credited to the original payment method used for the purchase. Depending on Stripe's processing procedures and your financial institution, refunds may take up to 7 business days to be reflected in your account.

Payment Disputes

If you notice any unexpected charges or payment discrepancies, please contact our support team promptly. We will review your concern carefully and work with the relevant payment provider to assist in resolving the issue.

Changes to Payment Policy

Velaam reserves the right to update or modify this Payment Policy at any time to reflect changes in regulations, payment providers, security standards, or operational requirements. Any updates will take effect immediately upon publication on our website.

For More Information

Store Name: Velaam
Address: 201 Sharpstown Center, Houston, TX 77036, United States
Opening Hours (Eastern Standard Time):

  • Monday – Friday: 8:00 AM – 5:00 PM
  • Saturday & Sunday: Closed

Response Time: We reply within 24 hours on business days (Mon-Fri)
Phone: +1 (713) 292-6006
Email: help@velaam.com